B2K Inkasso
A platform for systematization, storage, and processing the data on debt cases
About
Brand: B2Kapital
Location: Riga, Latvia
Industry: Finance, Fintech
Budget:: $10,000 to $49,999
Clutch Review:
5.0
5/5
Product link: internal system with direct access
Type of software: CRM
Scope of work: Back-end, Front-end, UI/UX Design, Project Management, Quality Assurance
Inkasso is an AI-powered platform for employees of financial companies that helps manage information about debtors of banks and other financial institutions, monitor payments, send messages and create reports.
The project was started in 2016. Our clients were the representatives of the debt collection agency.
So their main goal was to make the delinquent loan management process more effective and easy to perform.
That’s why we created a custom platform, the features of which meet the clients’ needs perfectly.
Key features
- Import of cases into the system of Excel files or XML documents for further processing by operators;
- CRM module for operators' work with debtors' cases, payments, and their schedule;
- Possibility for operators to work synchronously in the system;
- Calendar for operators to make notes and receive notifications related to debtor’s cases;
- Operator’s work tracking system;
- Ability for operators to send messages with statuses and instructions to debtors;
- AI recommendation system and computer vision that allows the operator to select more solvent debtors and offer the processing manager options for debt repayment
- Bank statement processing system - automatic and operator-assisted;
- Ability to generate reports (on all of the payments / payments for a particular creditor over a certain period of time / inactive cases and operator’s workload), and send them to the external national authorities;
PHP
Technologies
PHP
Symphony 2
Ember
Rest API
recombee
Bootstrap
MySQL
What our client
wanted
Kalvis Saliņš
Owner and Managing Director, B2Kapital SIA
We needed to develop an internal CRM-like system for our employees (call center agents and operators) to use to manage accounts. All daily work should be done in that system.
Project team
Vasyl
Back-end developer
Dmytro
Back-end developer
Roman
Lead developer
Myroslava
UX / UI Designer
Results
We created a convenient system for everyday use by debt collection operators that helps facilitate internal processes and organize huge amounts of data. Nowadays the project is in the maintenance phase.
Client’s review
Kalvis Saliņš
Owner and Managing Director, B2Kapital SIA
If you need a custom solution and responsive partner, look no further. The Snotor team are professionals and are highly proactive and communicative throughout the project. We are impressed by their non-technical approach to projects. They always try to understand our business needs and then develop solutions around that.
5.0
5/5
